Daniel Newsum

Resume

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About Me:

I am an outgoing computer science specialist with a strong tech background. I excel in customer service, troubleshooting, and maintaining work efficiency. With expertise in a wide range of technical areas, I am dedicated to leaving a positive impression on business partners and ensuring their needs are met.

My Experience:

ISPN

Level 1 Infromation Technology Associate - May 2021 - Current

I currently help with technology issues over the phone in various parts of the contry for different internet service providers.
I excel at leading people over the phone to restore internet, TV, or other various services. I can help with troubleshooting and finding the solution to network problems.

Batteries plus Bulbs - Overland Park

Technology Associate - September 2019 to February 2021

I am tech-savvy in different batteries and devicve troubleshooting solutions.
I have repaired various phones,tablets and computers addressing hardware issues.

Staples - Overland Park

Technology Consultant - April 2019 to September 2019

I am proficient in PC troubleshooting and setup.
I have sold and configured new computers and offered tech support.

Home Depot - Overland Park, KS

Flooring, Lumber, and Plumbing Sales - February 2015 to April 2019

I managed flooring installations and resolved customer issues.
I also have a lot of knowledgeon wood-related projects and plumbing equipment.

Education

University of Kansas Edward Campus, Overland Park

An intensive 24-week long boot camp dedicated to cyber security. Skills learned consist of Wireshark, Kali Linux, Metasploit, Burp Suite and training towards Security+, Network+, and CISSP.

Johnson County Community College, Overland Park, KS

Studied programming for two years learning C#. Made many different programs and learned the architecture of coding and computers.

The University of Missouri Kansas City

Studied Computer Science. Coursework included a comprehensive study of computer systems, software development, and algorithm design.

Completed classes examples: Discret Math 1 & 2. Intro To python, Problem Solving and Programming II, Intro to C++, PreCalculus, and others.

Certification

Comptia Security Plus
Verification Code: 69VWGXTWVZ56VSG6

Projects

Delivery Application - I worked in a group to create a C++ program that had a selection of fake stores the user could buy different products from and have them delivered. We combined our code and worked together to understand each others code segments and created a GUI to make it more user friendly.

Card Game - This project had us work in small groups to create a program that has multiple card games such as poker, war and other card based games. We had to think critially as a team to desgin the code for each game and then figure out how to display the results to the user.

Contact Information:

Location: Overland Park, KS

Phone: 913-522-3984

Email: [email protected]

LinkedIn: LinkedIn Profile